November 12, 2014

Why you need to collect your customer’s email address

Too many businesses are losing sales opportunities

A man is using a laptop computer while holding a mobile phone.

Too many businesses are losing sales opportunities because they don’t bother to connect with their customers.


It’s important why you need to collect your customer’s email address.

A close up of a mobile phone displaying the google mail and phone apps

It’s no longer an excuse to say that customers don’t like giving away their email address so we won’t bother.


Nobody is beyond persuasion when it comes to giving their email address away to a commercial business – particularly if they think they might get something out of it (think about the many voucher-based websites offering those who sign up discounts for their favourite brands/restaurants).

 

Obtaining email addresses is as important to your business as taking a delivery address for an order.


You would never forget to ask a customer where they want their products to be delivered but businesses frequently fail to ask the same customer for their email address.

Are you getting close and personal with your customers?


If you’re in business and you’re not seizing the opportunity to get personal with your customers and obtain their email address then you’re missing out.


It might not be easy to get those precious email addresses but rewards work wonders and you’ll be grateful for that list when it’s time to market your new product.

 

If you want to communicate with your customers and potential clients and develop long-lasting and fruitful relationships, then you need to know their email address.

An email is completely free to send but it opens up unlimited opportunities for future product marketing, launches and discount offers.

 

Lots of businesses shy away from asking their customers for their email address in the mistaken belief that it breaches their privacy.


Consumers are used to being asked their email address now in every shop or store they buy from, nobody is likely to be offended.

 

An email database is probably one of the most important assets within a business. It allows you to feed targeted information/offers/news to your customer groupings thus developing stronger relationships.

 

Consumers who are fed relevant information that helps to make their life easier will be more inclined to use the business over and over again.

A person is sitting at a desk using a laptop computer.

An easy way to ask for an email address


A surprising number of businesses provide no online facility on their website for their customers to leave their email address. Placing a noticeable ‘sign-up’ box on your homepage should be a priority.


This is the easiest way of capturing customer email addresses. There are no awkward questions at checkout or no hostile replies.


The only people signing up to your database are people who genuinely want to hear what you have to say.


Being able to communicate directly with your prospects puts you in a more advantageous place. These people have already bought from you or have expressed an interest in doing so.


They are willingly signing up to find out more about you and you will be able to track their response.


You’ll also be able to personalise your message from their previous purchase history.

 

If this article on ‘Why you need to collect your customer’s email address' hasn’t convinced you that you need to be doing more to obtain customer email addresses, then have a look at your competitor’s websites.


Successful businesses capitalise on the knowledge they have of their customers. The only way to do this is to get to know them better – over email.


Get Customers Fast, as our name suggests, helps you get customers for your business.


Feeling Overwhelmed?


I understand - SEO can seem like a full-time job. That's why we offer Local Business Visibility Packages to fit all budgets.


We'll manage your entire Google Business Profile, local SEO, and review management while you concentrate on what you do best - running your business.


But before anything else, let’s see where you stand.


Grab your free 15-minute Local Visibility Boost Session


No pressure, no sales pitch - just real, actionable tips tailored to your business.

Book Visibility Boost Session Call

Want more tips like these?



Pop your email in below for our Quick Tips Tuesday newsletter. No faff, just practical advice you can use straight away.

Local SEO Guide: 10 Easy Wins for Ranking in Your Area
By Andrew Hurrell July 18, 2025
Learn how to find your Google review link in 3 simple steps and discover why customer reviews are crucial for local business growth and SEO rankings.
How Important Is It That My Website Is Mobile-Friendly??
By How Important Is It That My Website Is Mobile-Friendly July 15, 2025
Is your website mobile-friendly? Over 60% of searches happen on phones. Learn why mobile-friendly sites get more customers and higher Google rankings.
Getting Your Social Media Branding Right: Our Guide for UK Service Businesses
By Andrew Hurrell July 8, 2025
Learn how to create consistent social media branding that builds trust with local customers. Essential tips for UK service businesses to stand out online.
Getting Your Website Seen: 5 Proven Strategies for Maximum Visibility ?
By Andrew Hurrell June 26, 2025
Discover 5 proven strategies to boost your website's visibility and attract more local customers. Expert tips for UK service businesses to get found online.
What Makes a Poor Website? ? The Costly Mistakes That Drive Customers Away
By Andrew Hurrell June 19, 2025
Discover costly website mistakes driving customers away from UK businesses. Learn how slow loading, poor mobile design & confusing navigation hurt sales.
Why Every Small Business Needs a Website: Your Digital Shopfront That Never Closes ?
By Andrew Hurrell June 12, 2025
Discover why every UK small business needs a website in 2025. From 24/7 customer access to local SEO benefits - get found online and beat competitors today!
The Hidden Heroes of Your Website: Why Meta Titles and Descriptions Matter More Than You Think ?
By Andrew Hurrell June 2, 2025
Discover why meta titles and descriptions are crucial for your business. Learn how to write compelling SEO elements that boost clicks and customers.
Unlocking the Power of Email Marketing: 5 Strategies Small Businesses Can Implement Today
By Andrew Hurrell May 27, 2025
Discover 5 actionable email marketing strategies that deliver £42 for every £1 spent. Build quality lists, segment audiences, and create compelling campaigns that convert.
What is Local SEO and How Does It Work
By Andrew Hurrell May 20, 2025
Discover what Local SEO is and how it works to boost your business visibility in local searches. Learn practical strategies to outrank competitors and attract nearby customers.
DIY Website Builders: The Hidden Costs Behind That 'Easy' Website Solution
By Andrew Hurrell April 30, 2025
Thinking of using Wix or other DIY website builders? Discover the hidden costs and SEO challenges that could be costing your UK business thousands in lost opportunities. 🔍"
More From The Vault